Patient Accounts Representative, Julie Pingree, named Employee of the Year
Since her arrival in 2002, Julie Pingree has exemplified Island Hospital’s Promise to consistently provide the best customer service to IH patients, families, guests and colleagues. She monitors up to 2,000 accounts simultaneously, answering patient inquiries, verifying statement information, coordinating insurance claims and making updates to accounts as necessary.
Along with her celebrated on-the-job proficiency, Pingree is known by her coworkers as cheerful and caring – one who makes sure special occasions are recognized and bakes delicious holiday sand torte cakes for each person in her department.
Outside of work, Pingree enjoys her role as a grandmother and will, no doubt, spend many pleasurable hours in this role after her retirement on June 30.
“I like to tell people who ask ‘what do you do?’ that I try to make sure insurance companies do what they are supposed to do!” Pingree said. “It is the responsibility of those of us working in Patient Accounts to make sure the hard work the hospital does is paid for and our patients receive the insurance benefits to which they are entitled. I was surprised to win the award, as there are others who so deserve this honor. I thank you all!”