The Island Hospital Employee of the Month for May is Admissions Counselor Carol Friedman.
As an Admissions Counselor, Carol assists patients with obtaining financial clearance prior to their scheduled procedures; she generates estimates and discusses them in detail with patients. Carol is also certified with the Washington Healthplanfinder as an In-Person Assister and helps community members sign up for healthcare. She played a vital role in developing new work flows during our EMR build and implementation, and provided training for other employees. With her extensive knowledge, Carol is a great resource for staff and patients.
Since her arrival in 2014, Carol has characterized Island Hospital’s Promise to consistently provide the best customer service to our patients, families, guests and colleagues. Congratulations and thanks for being an inspiration, Carol!