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Frequently Asked Questions
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What is myIslandHealth?

myIslandHealth offers Island Hospital and IH clinic patients free secure online access to their personal health information and portions of their medical record from anywhere with an Internet connection (computer, tablet or smartphone). It enables patients to be actively involved in their healthcare anytime that is convenient for them, day or night. With myIslandHealth, patients will be able to:

  • View portions of their Island Hospital health record (recent visits, medications, allergies, conditions, immunizations and more)
  • View test results and diagnostic reports
  • View billing activity
  • Update personal profile information

In addition, Anacortes Family Medicine and Fidalgo Medical Associates patients will be able to:

  • View and request appointments
  • Request prescription refills
  • Communicate securely with their healthcare team
            
How do I sign up for myIslandHealth?

Signing up for myIslandHealth is easy! There are two convenient options for creating a myIslandHealth account. A valid email address must be on file with Island Hospital before you can sign up.

Option 1: Create a myIslandHealth account now by clicking the button.


Create a myIslandHealth Account


Option 2: Request access to myIslandHealth at your next hospital or clinic visit.

For questions about myIslandHealth or assistance with creating an account, please call (360) 299-1300 or email portalsupport@islandhospital.org. 


Is there a fee to use myIslandHealth?

No, myIslandHealth is a free resource for all Island Hospital and IH Clinic patients!


Who do I contact if I have further questions?


You may email us at portalsupport@islandhospital.org or call Island Hospital at (360) 299-1300. Our staff is here to help, Monday - Friday, 7:30 a.m. to 4 p.m.

For technical (non-medical) questions, patients can also click on the 'Contact Us' link in the portal and message a support person.


When can I see my lab results in myIslandHealth?

Your lab results will be available after your provider has reviewed them which is generally within 2 - 4 days.


When can I see my reports in myIslandHealth?

Your reports are released to the portal after they have been signed, which is generally within 7 - 10 days (some reports may take longer). Reports viewable on the portal are: CT, echocardiography, mammography, MRI, nuclear medicine, radiology and ultrasound.


If some of my health information on myIslandHealth is incorrect, what should I do?


Contact your primary care provider directly if any information on myIslandHealth is incorrect. They will ensure that your medical record is accurate.


What should I do if I don’t understand my health information?

Questions regarding your health information should be directed to your provider.


Can I view a family member’s health record in myIslandHealth?


Yes, this is called proxy access and allows a parent, spouse, family member or friend to log into the patient’s personal myIslandHealth account and view their information. Once proxy access has been granted, you can select the “Change Person” button from the top right corner of myIslandHealth’s homepage to be able to choose among the patients that you have access to. To request proxy access, please visit the Island Hospital Medical Records Department.


I once had access to my child’s myIslandHealth account and now I do not. What happened?

Per State and Federal guidelines, once your child turns 13, your access to their myIslandHealth account is deactivated. Your child can now sign up for his/her own account and complete the necessary form to grant you proxy access. To request proxy access, please visit the Island Hospital Medical Records Department.


Can my spouse and I share one myIslandHealth account?

No, each adult must have their own myIslandHealth account. However, your spouse may grant you proxy access to their myIslandHealth. To request proxy access, please visit the Island Hospital Medical Records Department.


What should I do if I forgot my password?

Click on the “Forgot Password?” link on the login screen to reset your password. You will be prompted to enter your logon ID and email address. An email will be generated with further instructions.


What should I do if I forgot my logon ID?


Click on the "Forgot Logon ID" link on the login screen. You will be prompted to enter your email address. An email will be generated with further instructions.


Where can I change my password?

Click on “Preferences” at the bottom of the myIslandHealth homepage screen to change your password.


Is myIslandHealth secure?


Yes! We have taken great care to ensure your health information is protected. Access to your myIslandHealth information is controlled by your personal logon ID and password. Unlike conventional email, communication via myIslandHealth is a secure way to contact your provider.


What is your privacy policy?

Click here to view Island Hospital’s Privacy Policy.


I was logged out of myIslandHealth, what happened?


To protect your privacy and the security of your health information, you will automatically be logged out of myIslandHealth if there is no activity for 30 minutes or more.


Why does the back button in my browser not work when I am in myIslandHealth?


This is for your security. When logged in to myIslandHealth, use the portal's own navigation buttons (i.e. Home). Using your browser back or forward buttons will cause you to be logged out of the portal.

 



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