Billing and Insurance
1211 24th Street
Anacortes, WA 98221
P: (360) 299-1378
Office Hours:
Monday - Friday 8:00 AM to 4:30 PM
The Business Office window will be temporarily closed until the COVID-19 threat diminishes. Staff are still available to assist with questions or payment over the phone.
Making sense of your hospital bills.
At Island Hospital, we aim to answer your billing and insurance questions with transparency and accuracy. Our Patient Accounts team is available to work one-on-one with patients to coordinate financial agreements before, during and after any procedure. You also have the convenient and secure option of paying your account balance online using our online bill-pay system, 24/7.
Online Bill Pay
Island Hospital’s online bill-pay system allows you the flexibility to quickly pay your bills online, 24/7.
Questions about your bill? Please call (360) 299-1378
Questions about the online bill pay system? Please call (360) 588-2086
Visa, MasterCard, American Express and Discover cards are all accepted.
This is a one-time payment process, so you will not be asked to create an account.
Please have your billing statement on hand to aid you in filling out the information required to make a payment.
Questions about bills from other providers.
Many physicians, ambulance companies and labs that provide care or services at Island Hospital are separate businesses with their own billing and accounting procedures, which is why you may receive a bill from other providers or groups.
Accepted Insurances
Island Hospital accepts most health insurances. Below is a list of the most common insurances accepted. However, not all plans offered by the insurance company may be accepted. Please contact your insurance company if you have a specific question or need to know if Island Hospital is “in network” for your specific plan.
Aetna
Blue Cross of WA and AK
Cigna
First Choice Networks
First Health
Kaiser Permanente
Medicaid
Medicare
Premera
Regence
Tricare
Uniform Medical
Uniform Services Family Health Plan
United Healthcare
If you have questions about your individual insurance coverage, contact your insurance carrier. Your insurance card will have a phone number for member services.
For health insurance counseling, including the insurance exchanges, Medicaid and Medicare, visit our Health Insurance Counseling page.
Financial Policy
Patients are required to pay balances in accordance with the following guidelines:
- Payments may be made using cash, check, or credit card (Mastercard, Visa, American Express or Discover are accepted).
- Physician office and therapy visit co-pays are required on the date of service. Lack of co-pay payments for any visit may result in rescheduling of the service.
- Extended payment plans are available upon approval with a maximum extension of twelve (12) months and a minimum payment of $50 per month.
- Delinquent accounts will be referred to a collection agency at which time additional fees will be assessed.
If you are unable to meet these terms, or need help paying your bill, financial assistance is available to those who qualify. Please contact our Patient Accounting Office at (360) 299-1378 or (855) 440-4200 x1378.
Financial Assistance Program
Patients who meet certain requirements may be eligible for consideration under Island Hospital’s Financial Assistance Program (formerly Charity Care). For more information on our Financial Assistance Program, please review the following documents or contact Patient Accounts.
Cost Estimates
Our staff understands the peace-of-mind that comes from knowing the cost of a procedure or visit in advance. Patients who would like an estimate prior to their visit can contact our Admission Counseling Office at (360) 299-4203.
